Everyday Heroes at LAF – Yang Long

Challenges rarely come with clear labels — systems fail, requests overlap, and questions cross boundaries. What defines a great team is not the absence of problems, but how they respond.

At LAF, our IT Department embodies a quiet strength — a spirit of accountability, collaboration, and care. At the heart of this culture stands Yang Long (IT Department Supervisor), whose “First Responder Mindset” has become a model for all of us.

Building Bridges, Not Walls

In many workplaces, issues can easily get lost between departments. One question becomes many, one problem becomes everyone’s problem — or worse, no one’s. But in Yang’s team, this “responsibility gap” doesn’t exist.

Instead of saying, “That’s not my job,” they say, “Let me help you.”

Instead of redirecting, they connect.

Instead of passing the question along, they build a bridge across teams.

This simple but powerful approach turns potential barriers into pathways for cooperation. Every inquiry — no matter how small or unrelated — is treated as an opportunity to serve, to learn, and to build trust.

Leadership by Example

When an issue arises, Yang doesn’t delegate it away — he engages, coordinates, and ensures the loop is closed. His calm and action-oriented style has shaped a department culture where no request is left hanging, and no colleague is left searching for answers alone. It’s the reason why, across LAF, people know that a message to IT will always be answered, and a problem raised will always find a resolution.

Extending the Spirit Beyond

This “first responder” attitude goes beyond internal teamwork. At LAF, we not only break down the walls within — we also bridge the gap between us and our customers.

From the first inquiry to post-delivery support, we ensure every interaction is clear, every issue is resolved, and every partnership feels human.

“This first-responder spirit is one of the clearest reflections of LAF’s culture of collaboration and responsibility. What Yang and his team have built is more than a support system; it is a bridge of trust that unites us all.” Remarked our Chairman Fisher Ma.

At LAF, true heroes are not those who seek the spotlight, but those who respond first — turning problems into progress, and teamwork into lasting impact.